AI & Tech
Make technology useful to the people running the business.
Practical advice on tools, data and workflows for restaurant, hotel and club owners.
Discuss your operationStart with the work.
A better forecast, a faster weekly report or a clearer view of guest feedback can be useful. The first question is where the existing process loses time or produces unreliable decisions.
We review the current systems, the quality of the inputs and the approvals a new workflow will need. A small trial should establish whether a tool improves the work before the business commits to a wider rollout.
AI & Tech
Choose tools around the operation.
Choose hospitality technology around the decision it supports. Leviathan helps owners assess artificial intelligence (AI) tools against their data, team and service needs.
Daniel established the food and beverage technology platform at Life House Hotels alongside portfolio-wide standards. That experience informs how he reviews a tool’s fit with the operation.
Forecasting and scheduling
The decision: How much demand should the team plan for, and where will service need coverage?
Compare a forecast with reservations, historical demand and known events. Ask the vendor to explain which signals change the recommendation and how missing or unusual data is handled.
The manager’s call: Approve the schedule against team capability, service standards and information the forecast may have missed.
Guest feedback
The decision: Which recurring service issues deserve attention first?
Tools can help group comments by outlet, topic or service period. Test the summary against the original reviews so a complaint about a particular event is not mistaken for a pattern across the business.
The manager’s call: Investigate the cause, set the response and decide what needs to change during service.
Purchasing and inventory
The decision: What should be ordered, and which usage differences need investigation?
Compare suggested orders and exception reports with physical counts, recipes, supplier pack sizes and the next service. Review the quality of the inputs before relying on a recommendation.
The manager’s call: Approve orders, substitutions and follow-up on waste or unexplained usage.
Reservations and guest relationships
The decision: How should guest information inform capacity, recognition and follow-up?
Review how reservations and customer relationship management (CRM) records reach the people who need them. Examine data permissions, record accuracy and how the system handles guest preferences.
The manager’s call: Decide how to use that context with care, resolve service exceptions and approve guest communication.
What should the owner resolve before choosing a tool?
- Name the decision and describe what is failing today.
- Check the available data and the person responsible for its accuracy.
- Ask the vendor to demonstrate ordinary service and a difficult exception.
- Clarify access, approvals and the information the business can export.
- Agree on how the team will judge whether the tool is useful.
Technology advisory services
- Hospitality technology review
- POS, reservations, payroll, scheduling, inventory and accounting chosen to work together, and reviewed as the business changes.
- AI infrastructure guidance
- Direction on the tools, data connections and automations that fit how your operation runs.
- AI guidance for team leaders
- Guidance on what your team should use, where it needs caution and how to check the work.
- AI search visibility
- How your business appears when people ask ChatGPT, Gemini or Google where to eat, stay or book.
Questions about AI and technology
Where should an owner start when evaluating hospitality AI tools?
Start with a decision that is slow, unreliable or poorly supported today, then identify the information needed to improve it. Review whether the existing system can answer that question before adding another tool. A useful demonstration should use a representative operating situation and show both the recommendation and how a manager can question it.
What should managers continue to decide for themselves?
Managers should approve the choices that affect service, people, purchases and guest relationships. Forecasts and suggested actions need to be reviewed against events, team capability and facts the system may not have. The tool should make that judgment easier to explain and record.
How does Leviathan advise on selecting a tool and planning its use?
We help ownership compare the operating fit, data needs, vendor claims and responsibilities involved in adopting a tool. At Life House Hotels, Daniel established the food and beverage technology platform alongside portfolio standards and programs. That experience informs the questions the owner, vendor and internal team should resolve before committing.
From evaluation to everyday use
Name the problem
Choose a recurring task and record the time, cost or errors it creates today.
Check the inputs
Review the source records, access permissions and the person responsible for accuracy.
Test a real workflow
Use a representative example, including exceptions, and compare the output with a manager’s review.
Set ownership
Document approvals, ongoing checks and what the team should do when the tool is wrong or unavailable.
Hiring decisions, employee matters, purchases and guest communication need clear human responsibility. Useful automation makes those responsibilities easier to carry out.
Read the guide to choosing hospitality AI tools ↗Start a conversation
Which part of the work needs to improve?
Tell us what your team does today and where time, information or decisions get stuck.
Let’s chat.